Privacy policy
Please take the time to read through this information carefully.
E & T Massage Therapies respect and protect your privacy. This notice sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website at www.etmassagetherapies.co.uk and us, the website owners. Furthermore, the way we use, store and protect any personal data we collect from you, or that you provide to us, will also be detailed within this notice.
The Information we Collect.
When you book an appointment we collect personal details such as your name, email and telephone. This information is used to identify you and contact you about the appointments and services you have booked.
To provide a safe and effective massage treatment we also need to collect information such as your medical background and lifestyle choices. This information is only used to make sure your treatment is as effective as possible.
When you buy a gift voucher we collect personal details such as your name, email, recipient’s name and possibly a postal address. This information is used to identify you and provide the service you have requested.
Consent.
When you provide us with your personal information in the course booking an appointment, completing your Consultation form, Covid-19 Screening form and any pregnancy or postnatal update forms, making a payment or contacting us about our services, you are giving your consent to us collecting that information and using it for that specific reason.
We will not use your personal information for any secondary reason, like marketing, unless we have asked you directly for consent to do so.
For the purpose of legal protection we are required to hold the personal information you have given to us in the course of provide you with massage services and the notes about those treatments for a minimum of seven years. These paper documents will be stored in a locked cabinet.
Seven years after your last treatment we will permanently delete all your personal information that we hold.
Whilst your information is archived, we will not access or process it in any way accept if needed for legal protection or if we required to do so by law.
If your details change please contact us by email etmassagetherapies@gmail.com, by phone or at your appointment.
Data handling & storage.
Our appointment booking service is provided by Square. They specialise in providing secure collection, processing and storage personal data for healthcare practitioners worldwide.
Your data is stored through Square using their data storage facilities, databases and the Square web framework. All user data is securely backed-up every 5 minutes on Square’s encrypted cloud database, their system uses SSL security and their hardware has top of the range firewalls.
Our exercise prescription software is provided by Rehab My Patient.
Payment.
If you choose to pay for your massage with a debit or credit card your information will be passed to our payment processors – square.
We never store your credit card details, it is always processed by third-parties. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS).
Square offers a service whereby you can pay for your appointment or gift voucher quickly using credit or debit card details previously stored with them. If you are happy for your details to be stored we will need you to sign a form to say so. We can't see your stored card details or information.
Square adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in the UK and your transaction is processed by a payment gateway located in the United States, then your personal information used to complete that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.
Third-party Services
When you click links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google Analytics
We use Google Analytics to collect anonymized data about visitors to this site. We use this data to improve visitor experience, and to help us make the site better and attract more visitors. Google Analytics records:
The website the visitor came from to get to this site.
The kind of computer they are using (Windows, Mac, etc. as well as information like screen resolution, web browser etc.)
The visitors general location (eg: London, United Kingdom)
Where the visitor clicked on the site and how long they stayed for.
In using Google Analytics, we are bound by Google Analytics Terms of Service
You can opt out of Google’s advertising tracking cookie or use a browser plugin to opt out of all Google Analytics tracking software.
Links
When you click links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If this business is acquired or merged with another business, your information may be transferred to the new owners so that they may continue to provide you with the massage services you have requested.
Questions & Contact Information
To request your information is updated, amended or deleted, or if you have any questions about how your information is collected, stored and used, please email etmassagetherapies@gmail.com.
Complaints
If, for any reason, you are unhappy with how we are handling your data, please raise your concerns with us first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).
Legal Basis for Storing Data
This information is collected by E & T Massage Therapies in accordance with the guidelines set out in the General Data Protection Regulation (GDPR), Articles 6.1(b), 9.2(h) and 9.3.
E & T Massage Therapies will never lease, distribute or sell your personal information to any third parties.
Contact
E & T Massage Therapies
93 Nursery Close,
Hellesdon,
Norwich,
NR6 5SL
Etmassagetherapies@gmail.com
Last updated: 21 May 2021